Customer Service

The Customer Service team at Bulborama is dedicated to meeting your needs. Our experienced representatives are committed to providing assistance with any questions related to our products and policies. Many questions are answered below, but if you are unable to find a resolution to your needs please feel free to email or call us at anytime. We look forward to continuing to build trusting relationships with our most valued asset - our customer base.

Frequently Asked Questions (FAQs) about our Light Bulbs, Policies, and Procedures

 

Who can buy from Bulborama?
Is there a minimum order quantity?
Do You Need Product Assistance?
Trying to identify and find a light bulb?
Can you help me find an older, obsolete light bulb?
Can I order items not found on the Bulborama website?
What do the specification terms mean on the Item Detail Pages?
Can you ship to my Post Office Box?
Can I place my order by phone?
Do I have to pay Sales Taxes?
Shipping & Handling Rates & Transit Times
When will my credit card be charged for orders placed?
I need my bulbs tomorrow. Do you have overnight shipping available?
Need Help With Your Existing Order?
Order Status & Tracking Numbers
Open Credit Accounts
Can you sell to my company using a blanket, open Purchase Order?
Can you ship to multiple shipping addresses and/or bill to multiple billing addresses?
Shipping Damage
Returns & Exchanges
When will my credit appear on my account?


Who can buy from Bulborama?
Anyone. We sell our long life light bulbs and energy efficient lighting supplies to everyone from homeowners needing small quantities of light bulbs to corporate accounts buying in volume for hundreds of locations.

Is there a minimum order quantity?
For many years we had no minimum orders. However, the rapid rise in shipping costs for packages containing fragile glass along with warehouse packaging quantity requirements has necessitated a minimum order quantity for many items. When applicable, you will find minimum quantities listed on specific item product detail pages. 

Do You Need Product Assistance?
Bulborama product specialists have more than 30 years experience in the lighting industry and are happy to assist you with questions about our products. Simply email us anytime at info@bulborama.com or call 702-257-1602 and one of our product specialists will be happy to assist you. Please allow up to 24 hours for voice mails to be returned.

Trying to identify and find a light bulb?
Bulborama specializes in hard-to-find light bulbs and our product specialists are trained to identify and recommend the proper and most efficient lighting products for your applications. We make hard-to-find light bulbs easy to find. Simply email us at info@bulborama.com and provide as much information as possible about the bulb you are looking for (watts, volts, shape, codes written on bulb, what type of fixture, where is the item used) along with pictures of bulbs if possible. A customer service representative will reply to your request with an experienced recommendation as soon as possible.

Can you help me find an older, obsolete light bulb?
Yes. Our representatives have many years of lighting industry experience and thousands of pages of cross reference information to find your lamp by your equipment make and model, or by physical description. In many cases, we can access the exact lamp you need. In other cases, more modern energy-efficient bulbs may be available for your application. Bulborama also specializes in hard-to-find light bulbs, items no longer manufactured, and bulbs being phased out due to federal or state energy legislation.

Can I order items not found on the Bulborama website?
Yes. The Bulborama.com website features our most popular and commonly requested long life and energy efficient products. Additionally, Bulborama provides products from a broad range of manufacturers for corporate and business accounts which are not listed on the Bulborama.com website. If there is a lighting product you have found on another website or in a catalog or store, we can often provide it for you. Please send an email to info@bulborama.com or call one of our customer service representatives with your product request.

What do the specification terms mean on the Item Detail Pages?
Each specific Bulborama item page provides information about the capabilities of the given item and manufacturing specifications. For further reference and glossary information, please see: https://bulborama.com/pages/lighting-reference-glossary

Can you ship to my Post Office Box?
Some items can be shipped to PO Box addresses, but not all. This is due to individual warehouse policies, package sizes, and the nature of fragile glass items. Some items may require a special shipping rate quote for additional packing/handling charges to PO Box locations. Please note the request when placing your order online and/or emailing or phoning for assistance.

Can I place my order by phone?
Yes. Simply phone us at 702-257-1602 between 9 a.m. to 5 p.m. Monday through Friday, Pacific Standard Time. Voice messages left in our general mailbox requesting phone ordering assistance will be responded to in the order received.

Do I have to pay Sales Taxes?
Under current law, taxes do not apply to many internet-based commerce transactions except if the buyer and merchant share the same state. If you are a Nevada based buyer, you will be charged sales tax according to current rates. For Nevada based tax-exempt buyers, please contact Customer Service via email at orders@bulborama.com or phone at 702-257-1602 between 9 a.m. to 5 p.m. Monday through Friday, Pacific Standard Time.

Shipping & Handling Rates & Transit Times
Bulborama is regularly working with large volume shipping carriers such as UPS, USPS, FedEx, DHL, and private freight carriers to minimize shipping charges for its customers. For detailed policy and procedures, please refer to the Bulborama.com Terms of Use: https://bulborama.com/pages/terms-of-use

When will my credit card be charged for orders placed?
Your credit card will be charged the same day you place your order online. If you have a specific billing request, please contact us prior to placing your order.

I need my bulbs tomorrow. Do you have overnight shipping available?
Yes, many of our shipping warehouses offer UPS Next Day Air services to most USA locations. Please phone or email us prior to ordering since expedited shipping requests require special processing to meet both customer needs and shipping carrier deadlines. Please note expedited shipping charges are non-refundable.

Need Help With Your Existing Order?
The fastest way to get help with your order is to visit our customer service page here: https://bulborama.com/pages/customer-service or email us at orders@bulborama.com . Email order support operates 24 hours. Please include your order number in the subject of the email as well as a copy your order confirmation or invoice in the body of the email. Alternatively, you may call 702-257-1602 between 9 a.m. to 5 p.m. Monday through Friday, Pacific Standard Time, and speak to one of our customer service representatives. Please allow up to 24 hours for voice mails to be returned.

Order Status & Tracking Numbers
Order status and tracking numbers are sent to your email of record via our automated system any time there is a status update on your order. If you elected to register for a customer account on Bulborama.com, you may login to your account to locate your tracking information and order status at any time. 

Open Credit Accounts
Open credit accounts are still available for existing customers that are required to use purchase orders and have established credit with Bulborama. NEW OPEN CREDIT ACCOUNTS WERE SUSPENDED IN JULY 2020 DUE TO THE COVID-19 PANDEMIC. Government, Educational Institutions (Universities, Community Colleges, School Districts etc.) and certain Non-Profit Organizations may still qualify for a Net 30 open credit account without the need for a credit application.
If you have additional questions about available credit options for your organizations, please email us at info@bulborama.com 

Can you sell to my company using a blanket, open Purchase Order?
Yes. We sell to many large companies and government organizations. We can work with customers with many types of billing requirements.

Can you ship to multiple shipping addresses and/or bill to multiple billing addresses?
Yes. Bulborama has more than 30 years of experience providing lighting supplies to corporate accounts with many locations. Our order processing system allows us to have as many shipping and/or billing addresses as needed for each of our customers.

Shipping Damage & Mistakes

Bulborama.com will replace an order and absorb any applicable replacement shipping costs if we made an error with merchandising, packaging, or shipping of your order. All damage and missing items must be reported to Bulborama within 72 hours of delivery, otherwise no claims will be approved. This time window is required by our shipping carrier insurance policies for fragile glass items and related lighting products. Please inspect all packages prior to signing for them. If any damage is visible, please accept the package and note damage of each package along with its tracking number with the shipper if possible. Do NOT refuse the package since all packages are insured and it is likely many items in the box will be undamaged. If damage is discovered after unpacking please contact us via email (orders@bulborama.com) with order number, details of damage, and images of the damage if possible. For damaged orders, please keep the original box and all packaging materials for possible inspection by the carrier and/or return to Bulborama. Following approved damage claims, Bulborama reserves the right and discretion to either (1) ship replacement items at no cost to the customer or (2) issue item refunds in lieu of replacement. Customers with a preference of replacement or refund as remedy for damage claims must make the request at the time they report the claim.


For additional information, please review the Bulborama.com Terms of Use:
https://bulborama.com/pages/terms-of-use

Returns & Exchanges

As of July 1, 2021, all Bulborama.com website sales are final. No returns or exchanges are allowed. Please review your items and quantities for accuracy before submitting your order. If you are unsure about any items or quantities in your order, please contact customer service for assistance prior to placing your order. All Bulborama.com website sales are final once placed. Efforts to contact Bulborama to attempt to cancel orders prior to release to shipping carriers cannot be guaranteed since Bulborama orders are immediately routed to shipping warehouses for prompt processing and shipping. Bulborama does not ship products for trial, sample, or consignment. Any customer refused or undeliverable delivery orders returned to our shipping warehouses may be refused and will incur return shipping costs (in addition to the non-refundable prepaid outbound shipping charges) and a restocking charge of 35%. The restocking fee is not intended to penalize the customer - it allows Bulborama to recoup costs associated with the processing and restocking of items undeliverable to a customer requested delivery address or refused by a customer who previously acknowledged acceptance of this stated no returns policy.


For additional information, please review the Bulborama.com Terms of Use:
https://bulborama.com/pages/terms-of-use

When will my refund credit appear on my account?
Please allow up to 7 business days from the time we approve refunds for processing of credits.