Returns & Exchanges
Returns & Exchanges - All Website Sales Final
As of July 1, 2021, all Bulborama.com website sales are final. No returns or exchanges are allowed. Please review your items and quantities for accuracy before submitting your order. If you are unsure about any items or quantities in your order, please contact customer service for assistance prior to placing your order. All Bulborama.com website sales are final once placed. Efforts to contact Bulborama to attempt to cancel orders prior to release to shipping carriers cannot be guaranteed since Bulborama orders are immediately routed to shipping warehouses for prompt processing and shipping. Bulborama does not ship products for trial, sample, or consignment. Any customer refused or undeliverable delivery orders returned to our shipping warehouses may be refused and will incur return shipping costs (in addition to the non-refundable prepaid outbound shipping charges) and a restocking charge of 35%. The restocking fee is not intended to penalize the customer - it allows Bulborama to recoup costs associated with the processing and restocking of items undeliverable to a customer requested delivery address or refused by a customer who previously acknowledged acceptance of this stated no returns policy.
Mistaken Shipments & Shipping Damage
Bulborama.com will replace an order and absorb any applicable replacement shipping costs if we made an error with merchandising, packaging, or shipping of your order. All damage and missing items must be reported to Bulborama within 72 hours of delivery, otherwise no claims will be approved. This time window is required by our shipping carrier insurance policies for fragile glass items and related lighting products. Please inspect all packages prior to signing for them. If any damage is visible, please accept the package and note damage of each package along with its tracking number with the shipper if possible. Do NOT refuse the package since all packages are insured and it is likely many items in the box will be undamaged. If damage is discovered after unpacking please contact us via email (firstname.lastname@example.org) with order number, details of damage, and images of the damage if possible. For damaged orders, please keep the original box and all packaging materials for possible inspection by the carrier and/or return to Bulborama. Following approved damage claims, Bulborama reserves the right and discretion to either (1) ship replacement items at no cost to the customer or (2) issue item refunds in lieu of replacement. Customers with a preference of replacement or refund as remedy for damage claims must make the request at the time they report the claim.
All products with manufacturers written or expressed warranties will be satisfied, replaced, or credited when products are installed and used according to proper operating procedures and a warranty claim is approved by the respective manufacturer. Warranty periods and services vary by our manufacturing factories and product. Not all products are covered by a factory warranty. When installed properly, all products are warranted for 30 days from the date of purchase regardless of factory warranty. After 30 days, the customer will be charged for replacement shipping. Light bulb hour or life ratings reflect a manufacturer and/or factory testing standard and do not designate any warranty. Please note abuse of product, improper installation, incorrect or reverse voltage, usage on incompatible systems, and power surges invalidate any warranty and is to be determined at our sole discretion. Many products will require return at customer expense for testing by our Quality Control department, or when mandated by the manufacturing factory warranty policy for a specific product. To inquire about possible warranty claims, please contact us via email (email@example.com) with order number, details of issue, and describe your usage application in detail.